Support operating IT applications

Supporting operation of information technology (IT) applications includes supporting users (users) of software applications in the process of deploying and operating the system, such as: receiving, testing and processing. handling requests from users, building data extraction tools / commands in forms that are not available on the application, making reports, building supporting documents, checking data ...

Details of IT application operation support services and price list of services are as follows:

STTWork contentUnit Price VND)
1Receiving, examining and responding to requests related to one of the following:
- User guide application
- Instructions to check data by function on the application
- Guide to check the discrepancy data on the check report		112.000
2Receive and perform application testing according to:
- Each function
- Each situation		112.000
3Receive, check, analyze, compare, look up data on application functions and respond to the results to users, including one of the following categories:
- Requirements for reviewing and analyzing data by application functions
- Requirements for reviewing and analyzing data by database query (database)		168.000
4Receive, inspect, analyze, evaluate / propose, transfer the department responsible for processing and respond to the results to the user for the requirements of one of the following categories:
- Professional obstacles
- Confusion about application
- Recommended upgrades
Application error		168.000
5Receive, test, and respond to requests related to deployed / upgraded application functionality testing112.000
6Receive, check and respond to requests for errors in the application related to system / database / transmission line / information security, and transfer the department to be responsible for handling.37.000
7Receive and retest the application after fixing the system / database / transmission error, and respond to the request sending department.37.000